Current Order Fulfillment Timeline: All orders being wrapped and shipped same or next day
Fetch The Sun Store Policies
Updated October 25th, 2024
Shipping
All orders are shipped from California and are normally delivered by the United States Postal Service (USPS) or UPS Ground. Purchases shipped within the United States arrive within 3-7 business days after an order is placed. Orders are typically processed within 1-2 business days and delivery times vary within the United States between 2-5 days. Most international orders are delivered via USPS Priority International or International First-Class services and delivery times vary based of location and local delivery lead times. Each order will receive a tracking number that will be provided upon package drop-off.
Returns & Exchanges
If you would like to return or exchange an item, please contact us within 14 days of delivery and ship items back within 30 days of delivery. To accommodate gift giving, purchases made between November 12th and December 24th of every year are eligible for return through February 1, of the following year.
Please send returns to:
Fetch the Sun
11833 Pickford Rd.
San Diego, CA 92131
United States
For returns and exchanges, buyer is responsible for shipping the items back to Fetch the Sun. For the customer's protection, return shipping should include tracking information.
If exchanging, we offer free shipping on all replacement U.S. domestic shipments. International customers are responsible for outgoing shipping charges. Upon receipt of the item, an exchange will be shipped or a refund will be processed.
While we do not charge a restocking fee on unused merchandise, please note that return shipping charges are non-refundable. All items sent back must be unwashed with the original tags still attached. Please remove excess dog hair from returned dog apparel items.
Wholesale Inquiries
If you’re a retailer looking to carry Fetch the Sun products in your store or on your site, please send us an email and a representative from our sales team will contact you.
Payment Methods
We accept most major credit cards securely through Wix online payments and PayPal. We also offer easy payment plans through Klarna.
Privacy & Security
We collect personal and non-personal information in order to: provide our products and services to our customers; provide users with ongoing customer service; and, to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages. We will never sell your data. Please visit our Privacy Policy page for more.
Trademark
Fetch The Sun, the Fetch The Sun logo, and Adventure Fetcher are registered trademarks of Fetch The Sun in the United States and other countries. Nothing contained on this website should be construed as granting, by implication, estoppel or otherwise, any license or right to use any of the marks without the written permission of Fetch The Sun. Any misuse of the marks is strictly prohibited and may violate trademark laws.